January 6th, 2012
Technology doesn’t always behave the way it’s supposed to be, and that can be frustrating. Tech support over the phone can be time consuming and add even more frustration. To help DISH Network offers technical support and trouble shooting online! It’s quick, easy and can be done on your time.
Let’s say you’re having an issue with your remote, simply select Remote Control from the troubleshooting options.
You’ll be taken to a list of troubleshooting steps that can help to resolve most remote issues. These are the same steps that DISH Network tech support use when assisting customers on the phone! All of the information you need, right at your fingertips, with no waiting or hassle.
Categories: DISH & TV news
November 4th, 2011
With technology there will always be a need for technical support. When your DVR stops recording or your TV goes fuzzy it can be frustrating, and waiting on hold to talk to someone can just compound that.
Check out DISH Network’s Online Tech Support Section next time you run in to technical problem and see how convenient it is!
Categories: DISH & TV news
October 14th, 2011
http://www.youtube.com/watch?v=jRaYxtdVvDM
http://www.youtube.com/watch?v=lYE9eI2Csxw
DISH Network has an excellent videos on how to set up your Sling Adapter and then watch TV everywhere! More information about setting up your Sling can be found here and help with using your Sling can be found here!
Categories: DISH & TV news
October 7th, 2011
http://www.youtube.com/watch?v=1yTVKiIN-G4
DISH Network has an excellent video on how to set up your Logitech Revue! More information can be found here!
Categories: DISH & TV news
May 28th, 2011
With a dual mode receiver from DISH Network you can simplify and streamline your whole-home theater system. With one receiver you can control two televisions! Dual mode receivers are versatile and can come with HD or DVR capabilities to fit your home perfectly.
If you have a need for two standard definition televisions your best fit would be the 322 receiver family.
With a 322 receiver you can watch live television on both televisions in standard definition at the same time.
If you’d like to watch and record on two standard defintion televisions in your home you’d be most interested in the 522 receiver family.
With a receiver from the 522 family you can watch live television in standard definition on both TVs at the same time, watch live television on TV while the other records or record on both TVs. You can always watch prerecorded events from your DVR at anytime, even while recording.
If you have an HDTV and a standard definition TV and you’d like to be able to record on both the 622 receiver family, which includes the popular 722k receiver, would satisfy all of your needs.
A receiver from the 622 family allows you to watch live programming in HD on one television and standard definition on another. You can also record on one while watching live TV on another or record on both. At anytime you can watch shows, movies or events already recorded to your DVR.
Categories: DISH & TV news
May 26th, 2011
DISH Network remotes are designed to not only control your DISH Network receiver but also most other devices in your home theater system. Being able to use one remote to control your entire entertainment center simplifies and enhances your viewing. DISH Network works hard to maintain an accurate and comprehensive remote code database, but sometimes the codes provided do not work for your device or there are no current codes available. In this instance you can perform a power scan.
A power scan scans through all of the remote codes from 000-999 while sending out a signal to power off, you’ll know when you’ve found the code that works with your device when it turns off.
Make sure the device you are programming your DISH Network remote to control is powered on and you are standing within 10-feet of it and have the remote pointed directly at it with no obstructions in between – including any glass entertainment center doors or other seemingly “see through” objects.
At the top of your DISH Network remote there are four clear buttons, these are the mode buttons that are used to select which device you’d like your remote to control.
TV: When in this mode your remote will control your television, such as volume functions and changing the channels or inputs on your television. When your remote is programmed to your TV, you do not need to be in TV mode to control your volume, this can be done from SAT mode. Your remote should usually be in SAT mode for normal viewing functions.
VCR/DVD: This button is used to be programmed to your VCR or DVD player so you can control the power, and with DISH Network remotes that control DVR receivers you can control the play, pause, stop, rewind and other VCR/DVD functions.
AUX: Auxillary mode is used to program your remote to additional electronic devices in your home theater system, such as an additional VCR/DVD players or stereo equipment.
Press and hold the mode button you’d like to program for approximately 10 seconds and all of the mode buttons will light up.
Release the mode button and the button you are programming will begin to blink.
While the desired mode button is blinking please press and release the big red power button (not the smaller “TV” power button if present). Once released your desire mode button should stop blinking and become steady.
While the desired mode button is lit steady you can begin pressing the up-button. The up-button us the button just above the “Select” button, as shown in the image below. You want to make sure when you press the up-button the desired mode button is turning off, not on, to make sure the remote is performing the power scan.
Continue to press the up-button about once every two seconds. This process may take several minutes.
Once you’ve found a code the device will respond to you’ll know as the device will power off. As soon as this happens press the POUND (#) button to program that code to the mode button.
After you press the POUND (#) button the mode button will blink rapidly and then go out.
Test the remote functions now, can you turn the device back on and perform other controls?
If you are unable to locate a code for your device we apologize. Unfortunately electronic devices vary widely and so it is impossible to gaurantee one remote will work with every single one.
Categories: Equipment & Remotes
May 22nd, 2011
A hard reset can solve most audio/video, signal loss, hard drive and remote issues you may have with your DISH Network receiver and is the first step for troubleshooting with DISH tech support. A hard reset is easy to perform and can be done two ways:
Find the power cord coming from your DISH Network receiver. If you’re looking at the back of your receiver it’s on the far left side – often marked with a red tag – as shown below.
Follow the power cord to the outlet or power strip it is plugged into and unplug it. Once unplugged, count to ten and then plug it back in.
On the left side of your receiver is a power button. Press and hold the power button for ten seconds then release, your receiver will reset.
Some receiver models have a door, press on it and it will fall down, behind this is a power button in the top left corner and reset button in the bottom left corner. You can press and hold the power button for ten seconds or press and release the reset button, your receiver will reset.
When the receiver turns back on you will see a message that says “Attention Acquiring Satellite Signals”, and once that’s completed it will say, “Downloading Program Guide”. You can press the Select button on your remote or receiver to skip this download. If you were having issues with your program guide showing “No Information Available” or having incorrect times, it is best to let the download complete.
If you performed a hard reset because your receiver was saying “Attention Acquiring Satellite Signals”, give it a few moments after start up. It will usually progress and reconnect to the satellites after a reset.
Categories: DISH & TV news
May 20th, 2011
Your DISH Network remote can be programmed to control most televisions, DVD players, VCRs and stereos in three steps!
At the top of your DISH Network remote there are four clear buttons, these are the mode buttons that are used to select which device you’d like your remote to control.
TV: When in this mode your remote will control your television, such as volume functions and changing the channels or inputs on your television. When your remote is programmed to your TV, you do not need to be in TV mode to control your volume, this can be done from SAT mode. Your remote should usually be in SAT mode for normal viewing functions.
VCR/DVD: This button is used to be programmed to your VCR or DVD player so you can control the power, and with DISH Network remotes that control DVR receivers you can control the play, pause, stop, rewind and other VCR/DVD functions.
AUX: Auxillary mode is used to program your remote to additional electronic devices in your home theater system, such as an additional VCR/DVD players or stereo equipment.
Press and hold the mode button you’d like to program for approximately 10 seconds and all of the mode buttons will light up.
Release the mode button and the button you are programming will begin to blink.
While the mode button is lit up, enter the code for the device you are programming the remote to on the number pad. You can find codes to program your remote on the DISH Network remote support site at the bottom of the page organized by receiver type. The codes are listed by brand, such as Sanyo or Admiral, and there are several codes for each brand. Start with the code at the top of the list, as the codes are listed according to highest success rate to lowest.
Once you’ve entered the code on the number pad, press the POUND (#) button on the bottom right of the number pad.
After you press the POUND (#) button the mode button will blink rapidly and then go out.
Are you able to control the device you were programming your remote to? Test the power on and off. If you are unable to control your device, begin again from step one with a new code until you find the code that works for your remote and device.
Categories: Equipment & Remotes