In this day and age it can be hard to find customer service that’s actually there to serve the customers. You want a company that allows you to talk to a person when you need to talk to them, not only during very specific hours and for only certain things. You want a company that cares about their customers and puts their satisfaction first. A company that will help you resolve your technical issues and answer questions about your bill, when ever those issues and questions may arise.

DISH Network is one of the only television providers that offer 24/7 customer and technical support. Whenever you need us, we’re here to take your call and help you. DIRECTV, AT&T U-verse and Verizon FiOS don’t offer that. If you don’t want to talk on the phone, you can also chat with customer support representatives online and even look at DISH’s extensive self help pages to find your answer.

According to the 2012 American Customer Satisfaction Index (ACSI), DISH beats DIRECTV and the nation’s largest cable providers in Customer Satisfaction, Value and Customer Loyalty. DISH offers the best customer service for the best products in the industry.

Categories: DISH & TV news

Tags: ACSI, American Customer Satisfaction Index, customer loyalty, customer satisfaction, customer service, loyalty, tech support, technical support, value

You can use your remote to backup your remote and Hopper or Joey settings in case you ever need to replace your equipment. It takes only 5 steps to backup your information, and just a few more to restore it. Much quicker and easier than reprogramming everything on your receiver or remote!

	1. Press “Menu” Press the menu button on the top left corner of the remote.
	2. Select Settings On the Main Menu select the Settings tile in the bottom left corner.
	3. Select Diagnostics In the Settings Menu select the Diagnostics tile in the middle of the bottom row.
	4. Select System Wizard In the Diagnostics Menu select the Systam Wizard tile, which is the second to last from the right.
	5. Select Restore On the System Wizard screen there are three blue buttons on the right of the screen, select the bottom button that says Restore.
	6. Select Device to Restore On the Restore screen press the left arrow button to navigate to the options in the middle of the screen. Select which device you would like to restore, remote or receiver. Press the right arrow button to navigate back to the blue buttons on the right of the screen.
	6. Select Restore On the Restore screen select the bottom blue button labeled Restore to restore the settings of the device you selected in step 5.

Categories: Equipment & Remotes

Tags: device, equipment, Hopper, information, Joey, remote, support, tech, tech support, technical, technical support

Receivers and remotes can fail, and DISH’s backup feature can help reduce the headache of replacing your equipment by allowing you to reconfigure your new receiver or remote easily and quickly.

	1. Press “Menu” Press the menu button on the top left corner of the remote.
	2. Select Settings On the Main Menu select the Settings tile in the bottom left corner.
	3. Select Diagnostics In the Settings Menu select the Diagnostics tile in the middle of the bottom row.
	4. Select System Wizard In the Diagnostics Menu select the Systam Wizard tile, which is the second to last from the right.
	5. Select Backup On the System Wizard screen there are three blue buttons on the right of the screen, select the middle button that says Backup.

In just 5 steps you can backup all of your receiver and remote settings. In the event that you need to replace your equipment, you’ll be able to restore your settings and get everything up and running right away! No need to worry about setting everything up again. Your home entertainment set up will be exactly how you want it in minutes! This procedure backs up your settings as of the time of backup, if you change any of your settings and would like to maintain those changes if the equipment is replaced you will need to back up again.

Categories: Equipment & Remotes

Tags: Hopper, information, Joey, receiver, remote, support, tech, tech support, technical, technical support, tutorial

DISH’s main goal is happy customers, and we’ve found one of the best ways to do this is start things off right. DISH offers free professional installation, as well as additional services, followed by our techs cleaning everything up and walking you through the use of your new equipment. You can do a few things in preparation for your technician’s visit that can help things to go smoothly and ensure you get everything you want, just what DISH wants!

1. Review Email Confirmation. You’ll receive an email confirmation of your order via email. Please double check to make sure all the information is correct.
2. Check status of appointment. As a courtesy, we will contact you the day before your appointment and the morning of the appointment with a better estimate of your technician’s arrival. To view the status of your appointment, please visit mydish.com/myappointments.
3. Prepare for your Install. Be sure that someone 18 year of age or older will be home for the entire appointment. Check that there’s a clear path to the TV for the Technician.
4. Meet and Greet. Our technician will walk you through your order and set up plan and complete a site survey. DISH® now offers additional production and services beyond a basic installation. The technician can install your home theater system, set up your wireless network, mount your TV on the wall and more. For a complete list of available productions and services and pricing details, visit dish.com/support/installation-services/.

Categories: DISH & TV news

Tags: install, installation, support, tech, tech support, technical support, technician

With technology there will always be a need for technical support. When your DVR stops recording or your TV goes fuzzy it can be frustrating, and waiting on hold to talk to someone can just compound that.

With DISH Network’s Online Tech Support Section you can information about your receiver, such as Menu Options and How to DVR. Even view Troubleshooting Steps, the same steps used by DISH Network tech support!

Check out DISH Network’s Online Tech Support Section next time you run in to technical problem and see how convenient it is!

Categories: DISH & TV news

Tags: online, online support, support, tech, tech support, technical, technical support, technology

DISH Network remotes are designed to not only control your DISH Network receiver but also most other devices in your home theater system. Being able to use one remote to control your entire entertainment center simplifies and enhances your viewing. DISH Network works hard to maintain an accurate and comprehensive remote code database, but sometimes the codes provided do not work for your device or there are no current codes available. In this instance you can perform a power scan.

A power scan scans through all of the remote codes from 000-999 while sending out a signal to power off, you’ll know when you’ve found the code that works with your device when it turns off.

1. Prepare your device and remote for the power scan.

Make sure the device you are programming your DISH Network remote to control is powered on and you are standing within 10-feet of it and have the remote pointed directly at it with no obstructions in between – including any glass entertainment center doors or other seemingly “see through” objects.

2. Press and hold the mode button.

At the top of your DISH Network remote there are four clear buttons, these are the mode buttons that are used to select which device you’d like your remote to control.

TV: When in this mode your remote will control your television, such as volume functions and changing the channels or inputs on your television. When your remote is programmed to your TV, you do not need to be in TV mode to control your volume, this can be done from SAT mode. Your remote should usually be in SAT mode for normal viewing functions.
VCR/DVD: This button is used to be programmed to your VCR or DVD player so you can control the power, and with DISH Network remotes that control DVR receivers you can control the play, pause, stop, rewind and other VCR/DVD functions.
AUX: Auxillary mode is used to program your remote to additional electronic devices in your home theater system, such as an additional VCR/DVD players or stereo equipment.

Press and hold the mode button you’d like to program for approximately 10 seconds and all of the mode buttons will light up.

Release the mode button and the button you are programming will begin to blink.

3. Press and release the big red power button.

While the desired mode button is blinking please press and release the big red power button (not the smaller “TV” power button if present). Once released your desire mode button should stop blinking and become steady.

4. Begin pressing the up-button.

While the desired mode button is lit steady you can begin pressing the up-button. The up-button us the button just above the “Select” button, as shown in the image below. You want to make sure when you press the up-button the desired mode button is turning off, not on, to make sure the remote is performing the power scan.

Continue to press the up-button about once every two seconds. This process may take several minutes.

5. Device powers off.

Once you’ve found a code the device will respond to you’ll know as the device will power off. As soon as this happens press the POUND (#) button to program that code to the mode button.

After you press the POUND (#) button the mode button will blink rapidly and then go out.

Test the remote functions now, can you turn the device back on and perform other controls?

If you are unable to locate a code for your device we apologize. Unfortunately electronic devices vary widely and so it is impossible to gaurantee one remote will work with every single one.

Categories: Equipment & Remotes

Tags: Cannon Satellite TV, Dish, Dish Network, DISH Network receiver, receiver, support, tech, tech support, technical, technical support

A hard reset can solve most audio/video, signal loss, hard drive and remote issues you may have with your DISH Network receiver and is the first step for troubleshooting with DISH tech support. A hard reset is easy to perform and can be done two ways:

1. Unplug your receiver.

Find the power cord coming from your DISH Network receiver. If you’re looking at the back of your receiver it’s on the far left side – often marked with a red tag – as shown below.

Follow the power cord to the outlet or power strip it is plugged into and unplug it. Once unplugged, count to ten and then plug it back in.

2. Press and hold the power button or press the reset button.

On the left side of your receiver is a power button. Press and hold the power button for ten seconds then release, your receiver will reset.

Some receiver models have a door, press on it and it will fall down, behind this is a power button in the top left corner and reset button in the bottom left corner. You can press and hold the power button for ten seconds or press and release the reset button, your receiver will reset.

When the receiver turns back on you will see a message that says “Attention Acquiring Satellite Signals”, and once that’s completed it will say, “Downloading Program Guide”. You can press the Select button on your remote or receiver to skip this download. If you were having issues with your program guide showing “No Information Available” or having incorrect times, it is best to let the download complete.

If you performed a hard reset because your receiver was saying “Attention Acquiring Satellite Signals”, give it a few moments after start up. It will usually progress and reconnect to the satellites after a reset.

Categories: DISH & TV news

Tags: Cannon Satellite TV, Dish, Dish Network, DISH Network receiver, receiver, support, tech, tech support, technical, technical support

Your DISH Network remote can be programmed to control most televisions, DVD players, VCRs and stereos in three steps!

1. Press and hold the mode button.

At the top of your DISH Network remote there are four clear buttons, these are the mode buttons that are used to select which device you’d like your remote to control.

TV: When in this mode your remote will control your television, such as volume functions and changing the channels or inputs on your television. When your remote is programmed to your TV, you do not need to be in TV mode to control your volume, this can be done from SAT mode. Your remote should usually be in SAT mode for normal viewing functions.
VCR/DVD: This button is used to be programmed to your VCR or DVD player so you can control the power, and with DISH Network remotes that control DVR receivers you can control the play, pause, stop, rewind and other VCR/DVD functions.
AUX: Auxillary mode is used to program your remote to additional electronic devices in your home theater system, such as an additional VCR/DVD players or stereo equipment.

Press and hold the mode button you’d like to program for approximately 10 seconds and all of the mode buttons will light up.

Release the mode button and the button you are programming will begin to blink.

2. Program the code.

While the mode button is lit up, enter the code for the device you are programming the remote to on the number pad. You can find codes to program your remote on the DISH Network remote support site at the bottom of the page organized by receiver type. The codes are listed by brand, such as Sanyo or Admiral, and there are several codes for each brand. Start with the code at the top of the list, as the codes are listed according to highest success rate to lowest.

Once you’ve entered the code on the number pad, press the POUND (#) button on the bottom right of the number pad.

After you press the POUND (#) button the mode button will blink rapidly and then go out.

3. Test your remote functions

Are you able to control the device you were programming your remote to? Test the power on and off. If you are unable to control your device, begin again from step one with a new code until you find the code that works for your remote and device.

Categories: Equipment & Remotes

Tags: Cannon Satellite TV, Dish, Dish Network, DISH Network receiver, receiver, support, tech, tech support, technical, technical support